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Acct Exec 2, Community Account Sales

Business Unit:

Job Summary:
Responsible for selling products and services to privately owned
multi-dwelling properties/communities. Serves as point-of-contact for
customers in assigned area. Manages contracts for accounts. Represents
the Company at meetings, social functions, or in the community. Works
with moderate guidance in own area of knowledge.
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Secures new and maintains existing commercial internet, video, and
voice services. Generates new leads with targeted businesses through
various prospecting activities, including cold calling, canvassing,
door-to-door canvassing, customer referrals, and partner relationships.
- Manages defined territory to include development of local business
partnerships and organizational affiliations and local enhancement of
Company positioning and brand.
- Provides exemplary customer service in order to build and maintain
strong relationships between customers and the Company. Addresses
complaints quickly including billing and service issues, provides prompt
follow up, and advises management of any situation outside position's
scope of authority.
- Manages contracts including renewals and new contracts. Reviews all
associated documentation for accuracy. Reviews assigned territory to
ensure all customers are contacted on a prescribed, periodic basis.
- Assists in the preparation of project status reports, and maintains
accurate sales/service records and customer activity records.
- Keeps current with developments within the industry. Monitors and
evaluates competitive services and products.
- Makes presentations to Managers and Developers, and attends meetings
and social functions to maintain a high level of visibility for the
Company.
- Contributes to the development of the annual budget. Quantifies
capital needed for business unit activities and operating expenses.
Analyzes revenue projections to determine affect on cable systems and
contracts.
- Achieves and exceeds assigned sales and business quality objectives.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Marketing, Business
-
- Generally requires 1-3 years related experience


Comcast is an EOE/Veterans/Disabled/LGBT employer




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