associate vice president, community health

Associate Vice President, Community HealthJob Description


The Coordinating Center, is a mission driven organization with 35 years of experience in providing care coordination services for people with disabilities and the most complex needs. Our statewide nonprofit serves 10,000 individuals statewide and employs more than 300 coworkers, including Registered Nurses, licensed Social Workers, Community Health Workers, and Supports Planners. Office headquarters are located in Millersville, centrally located and equal distant from Baltimore, BWI Airport and Annapolis.

Position Summary

The Coordinating Center seeks a dynamic individual to join its Population Health Team. The new Associate Vice President, Community Health will report to Senior Vice President, Population Health and be responsible for providing the oversight and direction for design, implementation, and support of robust community health programs. The AVP is responsible for leading the delivery of population health management, including planning, change management, consumer experience, quality assurance, and risk management. This position will also work closely with the Business Development team to grow and sustain partnerships. The AVP must have extensive knowledge and experience in new care-delivery structures, socioeconomic determinants of health, data analytics, health finance and economics, and basics of healthcare quality and safety. This position will collaborate with and engage with community partners including, hospitals, MCOs, physicians, administration, professionals, and other community partners to implement the population health program and promote a culture consistent with the organizations mission, core values, and standards of conduct. The position will require an effective and efficient execution competency as success will be measured by the implementation of actions and continuous improvement to support quality and cost effectiveness.

Essential Responsibilities

  • Serves as a subject matter expert for population health management and represents The Coordinating Center in the community through active participation in professional and community organizations, presentations relative to community transitions, population health, and/or The Centers services.

  • Acts as a liaison and/or central point of contact with various contracting entities, and collaborates on program process and outcomes.

  • Articulates new priorities in prevention, evidence-based practice, comparative effectiveness, public health and health policy established by the population health framework, and implements new interventions in coordination with health care partners.

  • Develops processes and procedures to ensure department-wide compliance with contractual, regulatory and accreditation entities, and develops formal policies, procedures and workflows that effectively guide work activity.

  • Ensures appropriate assessment, documentation and outcomes measurement in Care Management documentation system.

  • Provides support to the ongoing development of The Coordinating Centers software systems relative to population health and community transition functions.

  • Provides leadership in the implementation of the Quality Plan through utilization of supervisory modalities, including the daily availability to the Community Health coworkers for immediate and long-term problem solving and consultation on issues relative to the process, policies and procedures within the Community Health Division.

  • In conjunction with the Sr. VP Population Health, Sr. VP Quality Outcomes Management, Program Directors, and the Quality Outcomes Management Division:

Serves as an instrumental partner in the development of key performance indicators.

Ensures monitoring and tracking tools are in place to adequately link and assess production and quality driven work products and outcomes to individual performers.

Monitors and tracks key performance indicators to independently identify population health patterns and/or deviation from expected results.

Develops data collection systems and prepares regular statistical and progress reports to monitor population outcomes, departmental operations, throughput and staff productivity.

  • Provides leadership and support of the Community Health Division and supervises program managers.

  • Selects, orients, trains, develops, mentors and evaluates personnel performance.

  • Develops and executes skill building and supervisory training, as well as continuing education for Program Directors, R.N. Care Coordinators, Community Health Coaches, and other personnel.


  • Masters Degree in Nursing, Public Health, or Health related degree required.

  • Ten years of health care industry or public health experience with responsibility in areas such as care management, quality and/or population health.

  • Minimum 5 years experience at the management level, with supervisory experience in population health management and information management, including familiarity with quality improvement, outcomes analysis, utilization management, disease management and care transitions.

  • Experience in successfully developing and managing programs related to population health management.

  • Experience managing services within disability and/or healthcare organizations or contractors; hospitals, health plans or similar healthcare contract management organizations.

  • Deep knowledge of population health management services, quality, care management, and healthcare reimbursement methodologies.

  • If licensed, proof of current, unrestricted Maryland state licensure and current malpractice insurance coverage.

  • Knowledge and experience of health care policy, epidemiology, coalition building and stakeholder management.

  • Experience in technology applications to include data base development, corporate presentations and process integration.

  • Working knowledge of public and private human service and healthcare systems, developmental disabilities and the policy issues that affect service delivery.

  • Effective verbal communication, writing and presentation skills.

  • Computer technology skills in MS Outlook, Word, Excel, and Power Point; report writing experience preferred.

In addition to the above qualifications, the successful incumbent is expected to:

  • Demonstrate performance competence with the ability to supervise and support coworkers, services and business operations.

  • Maintain certifications and obtain appropriate professional development/CEUs as required by professional licensing, certification and accreditation boards.

  • Support the mission and values of The Coordinating Center with a commitment to a person-centered, family-centered, culturally competent philosophy.

  • Speak to groups of individuals with confidence and authority relative to the subject matter being presented.

  • Commit to continuous quality improvement working with co-workers in a team oriented collaborative governance model.

  • Adapt to the changing healthcare environment and legislation.



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