Field Service Engineer/Customer Engineer I - (C1)

Entry-level position with limited prior training or relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
Key Responsibilities
1. Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
2. Assists senior engineers with corrective maintenance as needed.
3. Disassembles, cleans and rebuilds kits as part of kit management quality.
4. Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
5. Able to diagnose and resolve basic technical problems.
6. Strives to perform established BKM?s. Follows all IP guidelines.
7. Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
8. Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
+ Develops skills to perform basic activities in own job
Business Expertise
+ Understands how the assigned duties integrate with others in the team
+ Develops responsibility for customer satisfaction within work area
+ Has no supervisory responsibilities
Problem Solving
+ Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion
+ Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail
Interpersonal Skills
+ Uses communication skills and common courtesy
+ Associate's Degree
+ 1 - 2 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Primary Location: Maryland-MD,Millersville
Job Title: Field Service Engineer/Customer Engineer I - (C1)
Job: Customer Service & Support
Requisition ID: 1802344
Shift: Day Job
Travel: Yes, 20 % of the Time
Posting Type: Internal / External
Relocation Package: Domestic Lump Sum

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